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This southwest credit union (CU) has an asset size of roughly $1.0B with 80,000 plus members. The CU has a community charter footprint with a potential membership of over several million households. The CU rates for A, B, C, D, & E paper of 3.49%, 3.74%, 4.49%, 7.75%, and 11.50% for 60-month loans respectively (with a 600-credit score floor).

The Stellar Financial Group’s Proposal

Our clients pay no out-of-pocket marketing costs. All incentives, credit bureau lists, mail, postage, telemarketing expenditures, website, etc. are paid by Stellar, thus taking all costly risks from our clients. We collect a tiered success fee from the funded loans that match back to the marketed consumers. A small application fee is assessed on all applications, which is waived when the loan is funded.


Using the CU’s standard rates, Stellar’s Auto Loan Recapture Program targets non-member households that are eligible to become members. Potential members are spread across all paper grades fairly evenly.


The Stellar Financial Group’s unique auto loan recapture program uses data mining of credit bureau consumer information to find households that are paying a substantially higher interest rate on their auto loan than what our client would charge for the same credit score. Stellar then scrubs the potential list to remove those prospects that will not meet the CU’s credit policies (late payments, bankruptcies, number of open loans, etc.). Prospects are ranked by best responders as well as profitability.

Prospects are mailed a prequalified offer letter, which shows the monthly savings unique to each consumer, if they were to refinance with the credit union. The direct mail offer is supported by outbound calls, a custom microsite with application, reminder letters, digital marketing, and after-hours inbound/outbound call service. Applications are completed and sent to the CU for approval and loan closure.


  • 2021’s mailings resulted in $18 million+ in new, booked loans
  • Members saved an average of $104.48 per month on their loans
  • The average booked loan term was 65 months
  • $8,032 average savings per household over the remaining life of the loan
  • An average blended interest rate for all funded loans was 5.25%


  • Estimated interest income for first 30 months: $2,286,574
  • Estimated DDA (Demand Deposit Account) income for 30 months: $87,000
  • Estimated 30-month non-interest income (GAP, MBI, etc.): $116,000
  • Total Estimated Income: $2,489,574
  • Total Estimated ROI: 211%

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